Bigsur Lodge is seeking a Remote Reservationist to manage call center functions, including taking reservations and communicating with guests via various channels. The ideal candidate should have hotel experience, strong organizational skills, and a commitment to customer service
Job Summary
Manage high-volume call, email, messaging, SMS, and website chat activity.
Actively sell rooms by accurately quoting rates, packages, fees, and policies, while upselling when possible.
Develop a full working knowledge of the company brand and each individual location to ensure accurate guest communication.
Matching Summary
Match Score: 85
Bigsur Lodge is seeking a Remote Reservationist to manage call center functions, including taking reservations and communicating with guests via various channels. The ideal candidate should have hotel experience, strong organizational skills, and a commitment to customer service.
Salary
18.00 USD Hourly; Not specified; Not specified
Skills & Requirements
Must-have
High volume call, email, SMS, and chat management
Accurate rate and package quoting
Guest complaint resolution
Professional company representation
Nice-to-have
Proactive customer assistance
Upselling products and packages
Knowledge of company brand and locations
Key Requirements
High School Diploma or equivalent
Minimum 18 years of age
Hotel, front desk, or reservations experience preferred