Gerente De Turno - On The Road, Amazon Logistics

Amazon

Br
On-site
Delivery station operations supervision
Manage team performance and relationships
Improve customer service metrics
Amazon is seeking an Operations Manager for their logistics team in Brazil, responsible for overseeing operations at a delivery station, leading teams, and managing external agency performance. The ideal candidate should thrive in a fast-paced, dynamic environment, focusing on customer satisfaction and operational excellence

Job Summary

  • You will be responsible for the operation at a Delivery Station, providing leadership to Team Leaders, Operators, and Delivery Service Providers, managing external agency relationships and performance.
  • The role involves being based at one of our delivery stations, with work in shifts including nights, weekends, and holidays, focusing on the delivery of Amazon orders directly to customers.
  • You will work with KPIs such as On Time Dispatch and First Day Delivery Success, analytically manage projects, and find practical solutions to complex problems while ensuring associates have the right tools.

Matching Summary

Match Score: 85

Amazon is seeking an Operations Manager for their logistics team in Brazil, responsible for overseeing operations at a delivery station, leading teams, and managing external agency performance. The ideal candidate should thrive in a fast-paced, dynamic environment, focusing on customer satisfaction and operational excellence.

Skills & Requirements

Must-have

  • Delivery station operations supervision
  • Manage team performance and relationships
  • Improve customer service metrics
  • Analytical project management
  • Root cause analysis for improvements
  • Problem-solving complex issues

Nice-to-have

  • Startup-like collaborative environment
  • Customer obsession
  • Thrive in ambiguous environments
  • Continuous feedback collection

Key Requirements

  • Must be based at a delivery station
  • Shift work required

Work Rights

Not specified

Tailored Resume

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