Base: $20.80 - $31.20 ph; bonus/equity: not specif...
Fully remote
Home health referral triaging
Medical terminology knowledge
Medicare and medicaid expertise
This position supports day-to-day operations of the Customer Service Center by processing home health referrals with exceptional customer service and accuracy
Job Summary
This position supports day-to-day operations of the Customer Service Center by processing home health referrals with exceptional customer service and accuracy.
Advocate Health offers a comprehensive suite of Total Rewards including competitive compensation, benefits, retirement plans, and career development programs.
The role requires teamwork, communication with clinical and non-clinical staff, and adherence to standardized workflows to ensure seamless referral processing and positive patient outcomes.
Matching Summary
This position supports day-to-day operations of the Customer Service Center by processing home health referrals with exceptional customer service and accuracy.
Salary
Base: $20.80 - $31.20 per hour; Bonus/Equity: Not specified; Benefits: Not eligible for benefits
Skills & Requirements
Must-have
Home health referral triaging
Medical terminology knowledge
Medicare and Medicaid expertise
Electronic medical record (EMR) management
Customer service communication
Microsoft Office proficiency
Remote per diem schedule
Nice-to-have
Call center experience
Team collaboration and mentoring
Critical thinking skills
Adaptability to changing business needs
Report monitoring and follow-up
Relationship building with referral sources
Key Requirements
High school diploma
2 years medical office experience
Knowledge of Medicare/Medicaid and third party payers