Nam Payroll Contact Center Support Analyst

Johnson & Johnson

Bogotá, Colombia
Payroll contact center support
Case management tools
Auditing calls and chats
The Payroll Contact Center Support Analyst serves a vital function within the payroll support structure, acting as an essential resource for both employees and managers seeking assistance

Job Summary

  • The Payroll Contact Center Support Analyst serves a vital function within the payroll support structure, acting as an essential resource for both employees and managers seeking assistance.
  • This role involves responding to critical issues that arise from the Payroll Contact Center Specialists, who handle a variety of payroll-related queries.
  • Adhering to company, department, and team standards of integrity and protocol ensures that the Payroll Contact Center operates smoothly and effectively.

Matching Summary

The Payroll Contact Center Support Analyst serves a vital function within the payroll support structure, acting as an essential resource for both employees and managers seeking assistance.

Skills & Requirements

Must-have

  • Payroll Contact Center Support
  • Case management tools
  • Auditing calls and chats
  • Respond to escalated requests
  • Update knowledge articles
  • Adhere to company standards

Nice-to-have

  • Agile environment
  • Solution focused approach
  • Teamwork and integrity
  • Pragmatic problem-solving

Key Requirements

  • Bachelor's degree required
  • Minimum 3 years of experience
  • Fluent in English
  • Experience in payroll customer service

Work Rights

Not specified

Tailored Resume

Cover Letter