Fully remote (with full-time office presence required at the heidelberg facility)
Proficient in german and english communication
5+ years of it support experience
Windows desktop and domain management
Teledyne Technologies is seeking a Senior IT Support Engineer to provide on-site and remote IT support at their Heidelberg office. The ideal candidate will possess strong technical expertise, particularly in Microsoft Windows environments, and demonstrate exceptional customer service skills
Job Summary
This role provides exceptional on-site IT support to a workforce of over 150 employees across Germany, Italy, Switzerland, and remote contractors in Asia.
The position requires administering Windows desktops, managing conference room equipment, and ensuring compliance with enterprise security tools and SOX initiatives.
Candidates must be dynamic enough to prioritize workload effectively while handling both daily support requests and periodic technology refresh projects.
Matching Summary
Match Score: 85
Teledyne Technologies is seeking a Senior IT Support Engineer to provide on-site and remote IT support at their Heidelberg office. The ideal candidate will possess strong technical expertise, particularly in Microsoft Windows environments, and demonstrate exceptional customer service skills.
Skills & Requirements
Must-have
Proficient in German and English communication
5+ years of IT support experience
Windows desktop and domain management
Hardware and software troubleshooting
Remote support using TeamViewer or Teams
Nice-to-have
Italian verbal and written skills
Experience with SAP user level
ServiceNOW platform experience
Manufacturing business support experience
ITIL Framework understanding
Key Requirements
Computer related Degree/Diploma or equivalent work experience
At least 5 years IT support experience
Mandatory proficiency in German and English
Solid understanding of Microsoft Windows operating system