Primary liaison between employers and internal teams
Deliver timely, accurate responses
The Senior Employer Support Specialist plays a strategic role in shaping and delivering an exceptional employer experience
Job Summary
The Senior Employer Support Specialist plays a strategic role in shaping and delivering an exceptional employer experience.
You will own employer enquiries end-to-end, resolving complex employer transaction issues and acting as the primary liaison between employers and internal teams.
We support you to be your best through professional development opportunities, engaging work and supportive leaders.
Matching Summary
The Senior Employer Support Specialist plays a strategic role in shaping and delivering an exceptional employer experience.
Skills & Requirements
Must-have
Resolve complex employer transaction issues
Primary liaison between employers and internal teams
Deliver timely, accurate responses
Build and maintain strong partnerships
Identify operational issues and opportunities
Nice-to-have
Proactively creating a seamless employer experience
Improve satisfaction, efficiency, and compliance
Vibrant and inclusive culture
Collaborate with talented colleagues
Key Requirements
RG146 as a minimum
In-depth knowledge of superannuation products
Relevant legislation knowledge
Strong stakeholder engagement skills
Experience managing complex interactions
Proven ability to build and sustain effective working relationships