Manager Customer Service Lending

Comcov

Port Macquarie, Australia
Lead and develop a team of lenders
Drive sales and service performance culture
Manage sales pipeline and meet targets
The CSL Team Manager role is to lead, develop, and retain a team of lenders, ensuring they have the necessary skills, attributes, behaviours, and motivation to provide exceptional service in meeting the home lending needs of our customers

Job Summary

  • The CSL Team Manager role is to lead, develop, and retain a team of lenders, ensuring they have the necessary skills, attributes, behaviours, and motivation to provide exceptional service in meeting the home lending needs of our customers.
  • They will be responsible for cultivating a successful Sales and Service performance culture, managing resources to optimise business outcomes, meet agreed targets, and build positive relationships.
  • This is a great opportunity to build a team of lenders to accommodate to the unprecedented demand of the housing market.

Matching Summary

The CSL Team Manager role is to lead, develop, and retain a team of lenders, ensuring they have the necessary skills, attributes, behaviours, and motivation to provide exceptional service in meeting the home lending needs of our customers.

Skills & Requirements

Must-have

  • Lead and develop a team of lenders
  • Drive sales and service performance culture
  • Manage sales pipeline and meet targets
  • Resolve customer inquiries and complaints
  • Advanced knowledge of home loan processes
  • Technical understanding of lending products

Nice-to-have

  • Build positive relationships
  • Promote the Bank through community contributions
  • Identify key growth opportunities

Key Requirements

  • Demonstrated experience in home lending
  • Demonstrated leadership, coaching, and people management skills
  • Proven success in achieving business sales & service results
  • Experience driving excellent outcomes in lending
  • Exceptional planning and time management skills

Work Rights

Not specified

Tailored Resume

Cover Letter