System Support Analyst

Ivivamedical

Customer technical support services
Work within service level agreements
Resolve issues reported
Provide comprehensive Customer/Technical support services to support center customers and work within Service Level Agreements

Job Summary

  • Provide comprehensive Customer/Technical support services to support center customers and work within Service Level Agreements.
  • Take all steps to resolve issues reported to them and or escalate to the appropriate contact, ensuring customer satisfaction.
  • Create and submit detailed call/email logs documenting customer interactions with accuracy, thoroughness, and timeliness.

Matching Summary

Provide comprehensive Customer/Technical support services to support center customers and work within Service Level Agreements.

Skills & Requirements

Must-have

  • customer technical support services
  • work within service level agreements
  • resolve issues reported
  • ensure customer satisfaction
  • submit detailed call logs
  • follow documented escalation procedures

Nice-to-have

  • flexibility to changes in shift schedules
  • ability to multi-task
  • good critical thinking
  • strong logic formulation

Key Requirements

  • bachelor’s in science nursing (BSN)
  • 2+ years’ experience
  • 2 years call center experience
  • 2 years clinical experience
  • strong command of English
  • clinical experience with medical terminologies
  • amenable to shifting schedules
  • no attendance issues
  • not a call center hopper

Work Rights

Not specified

Tailored Resume

Cover Letter