Customer Infrastructure Manager

London Stock Exchange Group

London, United Kingdom
Infrastructure relationship management
Customer technical stakeholder engagement
Infrastructure delivery options
This role owns the overall infrastructure relationship with KSA/GSA customers and requires proactive engagement to understand customer environments and ensure they are leveraging the most effective infrastructure delivery options

Job Summary

  • This role owns the overall infrastructure relationship with KSA/GSA customers and requires proactive engagement to understand customer environments and ensure they are leveraging the most effective infrastructure delivery options.
  • The role will serve as the primary point of contact for all infrastructure‑related service escalations, both customer‑facing and internal.
  • LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Matching Summary

This role owns the overall infrastructure relationship with KSA/GSA customers and requires proactive engagement to understand customer environments and ensure they are leveraging the most effective infrastructure delivery options.

Skills & Requirements

Must-have

  • Infrastructure relationship management
  • Customer technical stakeholder engagement
  • Infrastructure delivery options
  • Technical consultancy
  • Customer site documentation maintenance
  • Market data and FinTech understanding

Nice-to-have

  • Emerging technologies orientation
  • Collaborative and creative culture
  • Sustainability commitment

Key Requirements

  • Demonstrated success in technical client-facing role
  • Good working knowledge of LSEG products
  • Strong functional technical knowledge
  • Excellent customer-facing skills
  • Proven ability to build strong working relationships
  • High level of confidence in communication
  • Proactive and self-motivated
  • Strong analytical and problem-solving capabilities
  • Skilled in leveraging tools and systems
  • Demonstrated ability to work independently

Work Rights

Not specified

Tailored Resume

Cover Letter