Specialist Ii, It Technical Support

Samsung Electronics Canada

Canada
Base: $50,000 to $70,000; bonus/equity: not specif...
Fully remote
Tier 1 and 2 support
Troubleshoot end-user issues
Microsoft office applications
Samsung Electronics Canada is seeking a Specialist II in IT Technical Support to provide exceptional customer service and technical assistance to employees. The role involves troubleshooting various IT issues, managing support tickets, and collaborating with the IT team to enhance operational efficiency

Job Summary

  • The Specialist, IT Technical Support is the first point of contact for employees at Samsung Electronics Canada, providing the highest level of customer service and resolving tier 1 and 2 requests.
  • Responsibilities include maintaining customer service, assigning tasks, providing team training, responding to inquiries, and managing IT assets and vendor information.
  • Perks include a fantastic employee discount, competitive salary, employer-paid medical and dental coverage, RRSP plan, on-site gym, subsidized cafeteria, tuition reimbursement, and well-being days.

Matching Summary

Match Score: 75

Samsung Electronics Canada is seeking a Specialist II in IT Technical Support to provide exceptional customer service and technical assistance to employees. The role involves troubleshooting various IT issues, managing support tickets, and collaborating with the IT team to enhance operational efficiency.

Salary

Base: $50,000 to $70,000; Bonus/Equity: Not specified; Benefits: Extended health and dental benefits with spending accounts, wellness and well-being benefits, development opportunities, and other employee perks.

Skills & Requirements

Must-have

  • Tier 1 and 2 support
  • Troubleshoot end-user issues
  • Microsoft Office applications
  • IT Asset Management
  • Windows 11
  • Microsoft Active Directory

Nice-to-have

  • Creative solutions
  • Professional demeanor
  • Helpful attitude
  • Team training
  • Virtual Pet Care

Key Requirements

  • 5+ Years of related experience
  • College Diploma minimum
  • Relevant IT certifications are an asset
  • Experience with physical installation of servers and network equipment would be an asset

Work Rights

Not specified

Tailored Resume

Cover Letter