Guest Service Associate - Front Office

Sofitel Brisbane Central

Kolkata, India
On-site
Excellent customer service skills
Strong verbal and written communication
Proven problem-solving skills
Conduct daily briefings and ensure that all pertinent information is well received by team members

Job Summary

  • Conduct daily briefings and ensure that all pertinent information is well received by team members.
  • Review, analyze and suggest improvement of work flow and standards at the Front Desk.
  • Ensure the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway.

Matching Summary

Conduct daily briefings and ensure that all pertinent information is well received by team members.

Skills & Requirements

Must-have

  • excellent customer service skills
  • strong verbal and written communication
  • proven problem-solving skills
  • handle challenging situations calmly
  • keen attention to detail
  • proficient in computer systems

Nice-to-have

  • multilingual skills advantageous
  • team-oriented mindset
  • collaborative approach to work
  • dare to challenge the status quo

Key Requirements

  • Previous experience in hospitality or customer service preferred
  • High school diploma or equivalent required
  • Ability to work flexible hours, including nights, weekends, and holidays

Work Rights

Not specified

Tailored Resume

Cover Letter