Analista Soportetécnico En Redes E Infraestructura
Ticketmaster LLC
Onsite
1+ years network support experience
3 years help desk or noc experience
Snmp monitoring tools proficiency
The role ensures the continuity and stability of the technological infrastructure enabling live event sales and access experiences
Job Summary
The role ensures the continuity and stability of the technological infrastructure enabling live event sales and access experiences.
Responsibilities include monitoring network services, managing VPNs, and resolving incidents reported by users across venues and points of sale.
Candidates must possess a degree in Systems, Telecommunications, or Networks along with specific experience in first and second-level technical support.
Matching Summary
The role ensures the continuity and stability of the technological infrastructure enabling live event sales and access experiences.
Skills & Requirements
Must-have
1+ years network support experience
3 years help desk or NOC experience
SNMP monitoring tools proficiency
Remote diagnostic capabilities
Ticket management via Salesforce
Nice-to-have
Intermediate English proficiency
Preventive maintenance mindset
Empathetic customer service approach
Collaborative team player
Continuous learning motivation
Key Requirements
Bachelor's degree in Systems or Telecommunications
Minimum 1 year network support experience
Minimum 3 years Help Desk/Service Desk/NOC experience