The Market Banker specializes in enhancing branch customer experience through sales, service, and digital engagement of Consumer and Business Banking customers
Job Summary
The Market Banker specializes in enhancing branch customer experience through sales, service, and digital engagement of Consumer and Business Banking customers.
This role involves educating customers on banking solutions, supporting digital capabilities, and proactively reaching out to retain and expand customer relationships.
The position requires adherence to compliance standards and promotes an environment that supports belonging and reflects the M&T Bank brand.
Matching Summary
The Market Banker specializes in enhancing branch customer experience through sales, service, and digital engagement of Consumer and Business Banking customers.
Salary
Base: $22.79 - $37.99 Hourly (USD); Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Branch customer experience management
Sales and service in banking
Digital banking engagement
Customer appointment handling
Branch operational support
Fraud identification and escalation
Lobby management and customer greeting
Nice-to-have
Empathy and customer centricity
Flexibility and adaptability
Entrepreneurial spirit
Critical thinking
Bilingual skills
Team environment collaboration
Key Requirements
High school diploma or equivalent
Minimum 1 year retail sales or customer service experience
Ability to travel between branches as needed
Strong verbal and interpersonal communication skills
Proven time management and prioritization skills
Registration under Federal SAFE Act
Ability to handle difficult customer conversations