客户服务专员 (client Services Representative)

Interactive Brokers Group, Inc.

Shanghai, China
On-site
Excellent bilingual english and chinese communication skills
Ability to identify and analyze complex client issues
Strong troubleshooting and problem-solving capabilities
The Client Service Representative serves as a liaison for both retail and professional clients including hedge fund operators and financial advisors

Job Summary

  • The Client Service Representative serves as a liaison for both retail and professional clients including hedge fund operators and financial advisors.
  • Responsibilities include responding to inquiries, concerns, and complaints via telephone, email, and online chat to ensure client satisfaction.
  • Interactive Brokers is recognized by Barron's as the #1 online broker for six consecutive years.

Matching Summary

The Client Service Representative serves as a liaison for both retail and professional clients including hedge fund operators and financial advisors.

Skills & Requirements

Must-have

  • Excellent bilingual English and Chinese communication skills
  • Ability to identify and analyze complex client issues
  • Strong troubleshooting and problem-solving capabilities

Nice-to-have

  • Highly motivated and career-minded attitude
  • Experience in financial services or brokerage industry
  • Proven track record of building long-term client relationships

Key Requirements

  • Bachelor's degree from a key university
  • Fluency in spoken and written English and Chinese

Work Rights

Not specified

Tailored Resume

Cover Letter