Development Coach

UPS

Ph
Advance knowledge of psl processes
Train various psl curricula
Provide psl development reporting
The (PSL) Post Sales Logistics Development Coach is responsible for assisting with development of customer care representatives

Job Summary

  • The (PSL) Post Sales Logistics Development Coach is responsible for assisting with development of customer care representatives.
  • Successful candidates will analyze development data, identify development opportunities, and communicate effectively by phone and/or writing with all PSL network partners.
  • UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Matching Summary

The (PSL) Post Sales Logistics Development Coach is responsible for assisting with development of customer care representatives.

Skills & Requirements

Must-have

  • advance knowledge of PSL processes
  • train various PSL curricula
  • provide PSL development reporting
  • creates and implements agent action plans
  • monitor PSL RCCA Corrective Action CEC queues
  • respond to customer and operational escalations

Nice-to-have

  • rewarding culture
  • talented teams
  • lead yourself or teams
  • unique combination of skill + passion

Key Requirements

  • advance knowledge of PSL processes and procedures
  • analyze development data
  • communicate effectively by phone and/or writing

Work Rights

Not specified

Tailored Resume

Cover Letter