Sr Customer Service Representative

GENUINE PARTS COMPANY

Williamsport, PA, United States
Base: not specified; bonus/equity: not specified; ...
Respond to customer inquiries
Provide quotes and take orders
Source products from inventory
Responds to customer inquiries, provides quotes and takes customer orders via telephone, fax, email, electronic methods or walk-in (counter sales)

Job Summary

  • Responds to customer inquiries, provides quotes and takes customer orders via telephone, fax, email, electronic methods or walk-in (counter sales).
  • Influences Motion Industries’ Gross Profit through negotiating the sale price and purchase price, within certain parameters.
  • Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

Matching Summary

Responds to customer inquiries, provides quotes and takes customer orders via telephone, fax, email, electronic methods or walk-in (counter sales).

Salary

Base: Not specified; Bonus/Equity: Not specified; Benefits: Healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay

Skills & Requirements

Must-have

  • Respond to customer inquiries
  • Provide quotes and take orders
  • Source products from inventory
  • Negotiate sale and purchase prices
  • Promote products to existing customers
  • Expedite backorders
  • Troubleshoot parts via phone/email

Nice-to-have

  • Mentor lower level employees
  • Act as subject matter expert
  • Backup Operations Manager
  • Partner with Account Representatives
  • Customer satisfaction focus

Key Requirements

  • Experience as Customer Service Representative
  • Ability to place orders up to $5,000 per line
  • Ability to place POs up to $10,000
  • Attend training sessions regularly

Work Rights

Not specified

Tailored Resume

Cover Letter