Principal Product Manager, It Service Management

Workday

Fully remote
Servicenow platform expertise
Itsm and itil practices
Servicenow product roadmap development
As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most

Job Summary

  • As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most.
  • Your key responsibilities will include serving as a strategic advisor and partner to business stakeholders, defining and aligning goals for ITSM transformation, and driving platform adoption across the enterprise.
  • With Flex Work, we’re combining the best of both worlds: in-person time and remote, enabling our teams to deepen connections, maintain a strong community, and do their best work.

Matching Summary

As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most.

Skills & Requirements

Must-have

  • ServiceNow platform expertise
  • ITSM and ITIL practices
  • ServiceNow product roadmap development
  • Business analysis and requirements gathering
  • Process reengineering and integration

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Curious minds
  • Empathy and shared enthusiasm
  • Continuous improvement principles

Key Requirements

  • 12+ years ServiceNow platform experience
  • ITIL Foundation Certification
  • Bachelor's degree or equivalent experience
  • Proven record of driving platform adoption
  • Extensive full life cycle development experience

Work Rights

Not specified

Tailored Resume

Cover Letter