Stripe is building a team of support specialists to work with the largest and most complex Stripe Terminal users, acting as subject matter experts on Terminal's SDKs, payments hardware, and device management
Job Summary
Stripe is building a team of support specialists to work with the largest and most complex Stripe Terminal users, acting as subject matter experts on Terminal's SDKs, payments hardware, and device management.
Responsibilities include troubleshooting integrations and connectivity/hardware setup across multiple channels, identifying user issue patterns, crafting support materials, and proposing improvements to the Terminal Engineering team.
The role requires 8+ years of experience in networking, IT infrastructure, and/or hardware troubleshooting, with a proven ability to partner with IT teams to stand up reliable infrastructure.
Matching Summary
Stripe is building a team of support specialists to work with the largest and most complex Stripe Terminal users, acting as subject matter experts on Terminal's SDKs, payments hardware, and device management.
Skills & Requirements
Must-have
Stripe Terminal SDKs
payments hardware troubleshooting
device management
connectivity setup
log interpretation
SQL query basics
written communication skills
Nice-to-have
payments domain knowledge
card reader experience
POS application experience
full-stack software development
Android mobile development
Key Requirements
8+ years networking/IT infrastructure/hardware troubleshooting