Associate Technical Customer Support Specialist (remote - Uk)

Fleetio

Remote, United Kingdom
Not specified; equity: incentive stock options; be...
**
Previous customer support experience in software
Strong verbal and written communication skills
Ability to troubleshoot complex technical issues
** Fleetio is seeking an Associate Technical Customer Support Specialist to provide basic technical support for their fleet management software. The ideal candidate should have prior customer support experience, strong analytical skills, and effective communication abilities, with a focus on delivering excellent customer service. This remote position offers a comprehensive benefits package and a supportive work culture. **

Job Summary

  • Fleetio is a modern software platform helping thousands of organizations manage fleet operations with recent Series D funding.
  • The role involves serving as the primary point of contact for basic technical support and product inquiries via phone and email.
  • Employees receive comprehensive benefits including 100% health coverage, incentive stock options, and a quarterly wellbeing fund.

Matching Summary

Match Score: 75

** Fleetio is seeking an Associate Technical Customer Support Specialist to provide basic technical support for their fleet management software. The ideal candidate should have prior customer support experience, strong analytical skills, and effective communication abilities, with a focus on delivering excellent customer service. This remote position offers a comprehensive benefits package and a supportive work culture. **

Salary

Not specified; Equity: Incentive stock options; Benefits: Multiple health/dental/vision, 401(k) match, PTO, parental leave

Skills & Requirements

Must-have

  • Previous customer support experience in software
  • Strong verbal and written communication skills
  • Ability to troubleshoot complex technical issues

Nice-to-have

  • Knowledge of fleet management software
  • Experience with ticketing systems and CRM
  • Passion for delivering exceptional support experiences

Key Requirements

  • Must be located in the United Kingdom
  • Availability to work Monday through Friday 10am - 7pm BST

Work Rights

Not specified

Tailored Resume

Cover Letter