Customer Centres, Analyst (virtual Branch)

AIA Group

Kuala Lumpur, Malaysia
Exceptional advisory experience
Handling posted enquiries
Offering the right solutions
Uphold and raise the service standard of Customer Centre and Virtual Branch by delivering a personalize and exceptional advisory experience to customers

Job Summary

  • Uphold and raise the service standard of Customer Centre and Virtual Branch by delivering a personalize and exceptional advisory experience to customers.
  • Attend & resolve product/service problems by clarifying enquiry/ request/ feedback/ complaint, determining the case of the problem and explaining the best solutions to resolve the problem.
  • Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

Matching Summary

Uphold and raise the service standard of Customer Centre and Virtual Branch by delivering a personalize and exceptional advisory experience to customers.

Skills & Requirements

Must-have

  • exceptional advisory experience
  • handling posted enquiries
  • offering the right solutions
  • delivering service promise
  • support OMNI Channel
  • resolve product/service problems

Nice-to-have

  • healthier, Longer, Better Lives
  • inspiring and supportive leaders
  • pleasant, patient and friendly attitude
  • adaptive to fast changing environment

Key Requirements

  • Bachelor's degree holder
  • minimum 2 years’ experience
  • Ability to communicate clearly
  • Strong team player
  • Able to handle all level of customer
  • Strong decision making
  • analytical abilities

Work Rights

Not specified

Tailored Resume

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