Sr Technical Account Manager

Workday

Montreal, QC, Canada
Base: $106,600 - $160,000 cad; bonus/equity: eligi...
Fully remote
7+ years in product support or customer success
5+ years managing complex saas solutions
Fluent french language proficiency required
The role involves acting as the primary point of contact for strategic customers while advocating for their needs within internal teams

Job Summary

  • The role involves acting as the primary point of contact for strategic customers while advocating for their needs within internal teams.
  • Candidates must possess deep technical acumen to navigate challenges with large enterprise accounts and manage critical escalations effectively.
  • Workday offers a culture rooted in integrity and empathy, providing tools for growth and the trust to take risks in a flexible work environment.

Matching Summary

The role involves acting as the primary point of contact for strategic customers while advocating for their needs within internal teams.

Salary

Base: $106,600 - $160,000 CAD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package available

Skills & Requirements

Must-have

  • 7+ years in product support or customer success
  • 5+ years managing complex SaaS solutions
  • Fluent French language proficiency required
  • Bachelor's or Master's in technical degree
  • Experience with Workday HCM, Payroll, Financials

Nice-to-have

  • Strong C-level stakeholder engagement skills
  • Proactive problem-solving in high-stress environments
  • Cross-functional collaboration and leadership
  • Passion for building customer self-sufficiency
  • Ability to drive continuous improvement initiatives

Key Requirements

  • 7+ years experience in B2B enterprise software support
  • 5+ years implementing or managing complex SaaS solutions
  • Fluent in French (Canadian preferred)
  • BS or MS in Computer Science or equivalent technical experience
  • Experience with HR, Payroll, or Financial business areas

Work Rights

Not specified

Tailored Resume

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