As a Customer Service Representative, you will play an integral part within one of our supportive and growing business units helping make a positive impact on an injured worker’s life
Job Summary
As a Customer Service Representative, you will play an integral part within one of our supportive and growing business units helping make a positive impact on an injured worker’s life.
Your role will consist of; inbound and outbound calls with external stakeholder and claim administration duties.
EML provides career opportunities and great employee benefits, including: A diverse and collaborative team culture like no other, Flexibility to work from home to support work/life balance, Comprehensive learning and development opportunities.
Matching Summary
As a Customer Service Representative, you will play an integral part within one of our supportive and growing business units helping make a positive impact on an injured worker’s life.
Skills & Requirements
Must-have
inbound and outbound calls
claim administration duties
assist worker and employer with claim process
manage telephone enquiries
record and maintain accurate records
Microsoft Office Suite proficiency
Nice-to-have
high level of empathy
solution focused mindset
embrace change with confidence
comfortable with multi-system environment
Key Requirements
Permanent position
Commencing on the 20th of April 2026
Work-from-home flexibility considered from month three