Uae Field Service Lead

Otis L.L.C

Dubai, United Arab Emirates
**
Field operations leadership
Technical support escalation management
Field engineering team development
** Otis L.L.C is seeking a Country Field Service Lead to oversee field operations in Dubai, ensuring effective technical support, performance management, and operational excellence across branches. The ideal candidate will have extensive experience in field operations, technical support, and proven leadership skills. **

Job Summary

  • The Country Field Service Lead is responsible for overseeing and driving the performance of Field Operations within the country to ensure service, quality, safety, and financial targets are met.
  • This role requires defining escalation management processes, leading the Service Operation Center structure, and developing a performance measurement plan for Field Engineers.
  • Otis is the world's leading elevator and escalator company with a diverse global team committed to prioritizing Safety, Ethics, and Quality as their Three Absolutes.

Matching Summary

Match Score: 75

** Otis L.L.C is seeking a Country Field Service Lead to oversee field operations in Dubai, ensuring effective technical support, performance management, and operational excellence across branches. The ideal candidate will have extensive experience in field operations, technical support, and proven leadership skills. **

Skills & Requirements

Must-have

  • Field Operations leadership
  • Technical support escalation management
  • Field Engineering team development
  • Operational KPI performance monitoring
  • Cross-functional stakeholder collaboration

Nice-to-have

  • Strong customer focus
  • Crisis management skills
  • Safety and quality compliance expertise
  • Route optimization initiatives
  • Demand planning collaboration

Key Requirements

  • Bachelor's Degree in Engineering (Electrical, Mechanical, Industrial)
  • Minimum 7–10 years experience in Field Operations or Technical Support
  • Fluent English spoken and written
  • Proven leadership experience managing technical or field service teams

Work Rights

Not specified

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