Product Support Analyst

Amex GBT

Gurgaon, India
**
Second-level technical support
Travel technology products
Issue triage and troubleshooting
** Amex GBT is seeking a Product Support Analyst in Gurgaon, India, to provide second-level technical support for their travel technology products. The ideal candidate will have extensive experience in the travel industry and a strong understanding of online booking tools and GDS platforms. **

Job Summary

  • Provide second-level technical support for travel technology products, ensuring world-class service and seamless travel program management.
  • Perform thorough issue triage, troubleshooting, and resolution ownership, testing product functionality and new releases before client deployment.
  • Amex GBT offers flexible benefits, travel perks, extensive learning opportunities, and champions inclusion through global INclusion Groups.

Matching Summary

Match Score: 75

** Amex GBT is seeking a Product Support Analyst in Gurgaon, India, to provide second-level technical support for their travel technology products. The ideal candidate will have extensive experience in the travel industry and a strong understanding of online booking tools and GDS platforms. **

Skills & Requirements

Must-have

  • Second-level technical support
  • Travel technology products
  • Issue triage and troubleshooting
  • Product functionality testing
  • Client communication and resolution
  • Global Distribution System (GDS) experience

Nice-to-have

  • Collaborative culture
  • Customer-focused
  • Proactive communication
  • Subject matter expertise
  • Flexible and motivated
  • Work with global teams

Key Requirements

  • Minimum 5 years in travel industry
  • Minimum 3 years GDS experience
  • Proven client servicing and support background
  • Experience with online booking tools
  • Proficient in Microsoft Office Suite
  • Experience in product testing and QA
  • Willingness to work shifts in a 24/7 environment

Work Rights

Not specified

Tailored Resume

Cover Letter