The role involves managing customer interactions in the Madrid-Acacias office to meet the bank's strategic goals and provide an outstanding customer experience
Job Summary
The role involves managing customer interactions in the Madrid-Acacias office to meet the bank's strategic goals and provide an outstanding customer experience.
Responsibilities include informing clients about financial products, proactively seeking cross-selling opportunities, and executing operations according to internal procedures and security standards.
The agent must share relevant client and process information with their manager and channel to help improve the bank.
Matching Summary
The role involves managing customer interactions in the Madrid-Acacias office to meet the bank's strategic goals and provide an outstanding customer experience.
Skills & Requirements
Must-have
Customer service in banking sector
Financial product knowledge
Cross-selling financial products
Execution of banking procedures
High customer experience standards
Nice-to-have
Knowledge of bank campaigns and market
Collaboration with management and channels
Problem solving in customer operations
Key Requirements
Degree in Law, Economics, Business Administration or related
Official MIFID certification (valued)
LCI certificate
Minimum 6 months experience in banking customer service
Experience in financial advisory and banking operations