Analyst – Scheduler & Real-time Analytics-wfm

karrierereise.de

Bangalore, India
Advanced proficiency in iex and cisco tools
Real-time contact center performance monitoring
Scheduling and workforce planning optimization
Amex GBT is a place where colleagues find inspiration in travel as a force for good and can make an impact on the industry through their work

Job Summary

  • Amex GBT is a place where colleagues find inspiration in travel as a force for good and can make an impact on the industry through their work.
  • This role is critical to ensuring effective workforce management solutions that enable Amex GBT to achieve business objectives efficiently while maintaining exceptional SLAs.
  • Employees enjoy flexible benefits tailored to each country, travel perks, access to extensive learning platforms, and a strong commitment to inclusion and equal opportunity.

Matching Summary

Amex GBT is a place where colleagues find inspiration in travel as a force for good and can make an impact on the industry through their work.

Skills & Requirements

Must-have

  • Advanced proficiency in IEX and Cisco tools
  • Real-time contact center performance monitoring
  • Scheduling and workforce planning optimization
  • Intraday management and staffing adjustments
  • Data analysis and reporting expertise
  • Workforce management metrics knowledge

Nice-to-have

  • Smartsync analytical tool experience
  • Strong presentation and influencing skills
  • Adaptability in dynamic business environments
  • Collaborative stakeholder engagement
  • Process improvement and operational excellence

Key Requirements

  • Minimum 4 years call center operations experience
  • Minimum 24 months dedicated workforce management experience
  • Bachelor's degree or certification preferred
  • Experience in multi-skilled or multi-channel environments
  • Advanced Excel and SQL query skills

Work Rights

Not specified

Tailored Resume

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