Guest Service Supervisor

Ohio State University

Columbus, OH, US
Base: $17.50 - $22.86ph; bonus/equity: not specifi...
Strong customer service background
Ability to supervise student staff
Experience with check-in and check-out processes
This position represents the Blackwell Inn as the primary point of contact for guests and staff

Job Summary

  • This position represents the Blackwell Inn as the primary point of contact for guests and staff.
  • The supervisor ensures all policies are met while training staff to maintain 4-star service levels.
  • The role is integral to passing three annual secret shopper inspections and requires a strong customer service background.

Matching Summary

This position represents the Blackwell Inn as the primary point of contact for guests and staff.

Salary

Base: $17.50 - $22.86/hr; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Strong customer service background
  • Ability to supervise student staff
  • Experience with check-in and check-out processes

Nice-to-have

  • Willingness to go above and beyond for guests
  • Ability to meet 4-star service levels
  • Experience passing secret shopper inspections

Key Requirements

  • High School diploma or GED required
  • 2 years of relevant experience required
  • Previous supervisor experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter