Principal Account Executive

Capital One

Riverwoods, IL, US
On-site
Project managing partner onboarding
Training partners on proprietary tools
Managing operational relationships with complex partners
Capital One is seeking a Principal Account Executive to provide operational support and manage relationships with large business partners. The role involves project management, onboarding, training partners, and resolving customer issues, all while ensuring efficient implementation of new products and solutions

Job Summary

  • The Lead Account Executive provides essential operational support for business partners including project managing partner and product onboarding.
  • This role leads operational projects focused on implementing new products, releases, and solutions while actively managing risk.
  • The individual is responsible for training partners on proprietary tools and systems as well as escalating customer-impacting issues to management.

Matching Summary

Match Score: 85

Capital One is seeking a Principal Account Executive to provide operational support and manage relationships with large business partners. The role involves project management, onboarding, training partners, and resolving customer issues, all while ensuring efficient implementation of new products and solutions.

Skills & Requirements

Must-have

  • Project managing partner onboarding
  • Training partners on proprietary tools
  • Managing operational relationships with complex partners
  • Resolving escalated customer issues
  • Implementing new products and solutions

Nice-to-have

  • Active risk management capabilities
  • Experience with large partner ecosystems
  • Strong escalation management skills

Key Requirements

  • Experience managing complex partner relationships
  • Ability to resolve escalated customer issues
  • Proficiency in project management methodologies

Work Rights

Not specified

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