Customer Service Intermediate Analyst

Workforcity

Tampa, Florida, United States
Base: $58,656.00 - $78,180.00; bonus/equity: not s...
2-5 years of customer experience
Proven investigative and analytical skills
High-quality customer service focus
The Customer Service Intermediate Analyst is responsible for providing resolutions and support to clients

Job Summary

  • The Customer Service Intermediate Analyst is responsible for providing resolutions and support to clients.
  • This role involves managing a portfolio of high-profile clients and ensuring timely query resolution.
  • Citi offers competitive employee benefits, including medical, dental, and wellness programs.

Matching Summary

The Customer Service Intermediate Analyst is responsible for providing resolutions and support to clients.

Salary

Base: $58,656.00 - $78,180.00; Bonus/Equity: Not specified; Benefits: Competitive employee benefits

Skills & Requirements

Must-have

  • 2-5 years of customer experience
  • Proven investigative and analytical skills
  • High-quality customer service focus

Nice-to-have

  • Coaching and support to team
  • Building client relationships
  • Process improvement advocacy

Key Requirements

  • Bachelor's degree or equivalent experience
  • Demonstrated project management skills
  • Ability to manage risk

Work Rights

Not specified

Tailored Resume

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