Servicenow Itom (it Operations Management) Consultant

RSM UK

Base: $85,100 - $161,700; bonus: discretionary bon...
Hybrid
5-7 years servicenow experience
Servicenow administrator certification
Hands-on itom module implementation
The role involves facilitating ITOM-focused discovery workshops to define a clear vision and roadmap aligned with client business objectives

Job Summary

  • The role involves facilitating ITOM-focused discovery workshops to define a clear vision and roadmap aligned with client business objectives.
  • Candidates will act as strategic advisors to optimize IT operations through automation, visibility, and service health insights while managing the product backlog.
  • RSM offers a competitive benefits package including schedule flexibility to help employees balance life's demands while serving clients.

Matching Summary

The role involves facilitating ITOM-focused discovery workshops to define a clear vision and roadmap aligned with client business objectives.

Salary

Base: $85,100 - $161,700; Bonus: Discretionary bonus based on performance; Benefits: Competitive package with schedule flexibility

Skills & Requirements

Must-have

  • 5-7 years ServiceNow experience
  • ServiceNow Administrator Certification
  • Hands-on ITOM module implementation
  • 3-5 years client-facing consulting
  • Agile Scrum or SAFe environment
  • CMDB design and data modeling

Nice-to-have

  • ITIL Foundation Certification
  • Experience with AIOps strategies
  • Cloud platform knowledge AWS Azure GCP
  • DevOps practices intersection
  • Integration with monitoring tools

Key Requirements

  • 5-7 years ServiceNow experience
  • ServiceNow Administrator Certification required
  • 3-5 years consulting experience
  • 3+ years Agile/Scrum experience
  • No sponsorship for entry level candidates

Work Rights

Not specified

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