**
SISTIC COM PTE LTD seeks a Customer Service & Operations Officer to provide exceptional support within the arts and entertainment industry. The role involves managing customer inquiries across various platforms, supporting ticketing operations, and ensuring high service levels while working in a dynamic team environment.
**
Job Summary
Act as the first point of contact for customers while managing call centre service levels and staff attendance.
Handle multiple hotlines including ticketing, helpdesk, and corporate bookings while resolving escalated complaints.
Perform box office support duties such as ticket stock replenishment, printer maintenance, and venue sales supervision.
Matching Summary
Match Score: 75
**
SISTIC COM PTE LTD seeks a Customer Service & Operations Officer to provide exceptional support within the arts and entertainment industry. The role involves managing customer inquiries across various platforms, supporting ticketing operations, and ensuring high service levels while working in a dynamic team environment.
**
Skills & Requirements
Must-have
Minimum GCE A-Level or equivalent qualification
Comfortable with overseas travel requirements
Proficient in Microsoft Office applications
Able to perform rotating shift schedules including weekends
Strong communication and interpersonal skills
Nice-to-have
Prior customer service or call centre experience
Positive can-do attitude and cheerful personality
Ability to lead a team when required
Creative problem-solving abilities
Adaptable to dynamic fast-changing environment
Key Requirements
GCE A-Level, O-Level, Nitec, or Higher Nitec
Rotating shift schedule availability including public holidays