Software Support Lead

Leidos UK

Canberra, Australia
On-site
Level 2 and level 3 support
Lead and mentor support team
Incident management and root cause analysis
Provide Level 2 and Level 3 support for mission system applications and lead a small support team

Job Summary

  • Provide Level 2 and Level 3 support for mission system applications and lead a small support team.
  • Own end-to-end incident management, including triage, investigation, resolution, escalation, and post-incident review.
  • Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life.

Matching Summary

Provide Level 2 and Level 3 support for mission system applications and lead a small support team.

Skills & Requirements

Must-have

  • Level 2 and Level 3 support
  • Lead and mentor support team
  • Incident management and root cause analysis
  • ITSM, ticketing, and knowledge management tools
  • Application troubleshooting and testing

Nice-to-have

  • Government environments experience
  • Scripting and automation skills
  • Cloud-based platforms experience

Key Requirements

  • Extensive experience leading support and sustainment teams
  • Proficiency with ITSM, ticketing, and knowledge management tools
  • Experience with scripting, automation, and supporting cloud-based platforms
  • Australian Citizen and hold an active TSPV Clearance

Work Rights

Must be an Australian Citizen with an active TSPV Clearance

Tailored Resume

Cover Letter