Call Center Supervisor

Asurion

Clark Freeport, Philippines
Experience in call center management
Ability to drive sales performance
Strong communication skills
The Call Center Supervisor is responsible for organizing and directing the daily activities of a tech support call center operation

Job Summary

  • The Call Center Supervisor is responsible for organizing and directing the daily activities of a tech support call center operation.
  • They will coach Representatives to effectively engage with customers to solve tech issues and upsell solutions.
  • Regular and reliable attendance is required to meet contractual service level requirements.

Matching Summary

The Call Center Supervisor is responsible for organizing and directing the daily activities of a tech support call center operation.

Skills & Requirements

Must-have

  • Experience in call center management
  • Ability to drive sales performance
  • Strong communication skills

Nice-to-have

  • Ability to handle multiple priorities
  • Excellent interpersonal skills
  • Motivational leadership

Key Requirements

  • Bachelor's or Associate's degree
  • At least 2 years of management experience
  • Managed a sales program for at least 1 year

Work Rights

Not specified

Tailored Resume

Cover Letter