Customer Service Engineer

Airbus

Herndon, VA, US
Fully remote
Technical queries for aircraft structure
Deliver timely and consistent solutions
Manage repair solution from submittal
You will be part of a team that establish and deliver timely and consistent solutions to the technical daily queries raised by the customers for aircraft structure and systems issues

Job Summary

  • You will be part of a team that establish and deliver timely and consistent solutions to the technical daily queries raised by the customers for aircraft structure and systems issues.
  • Management of the repair solution from customer’s submittal through final approval (RDAF) issuance while maintaining customer expectations for delivery.
  • Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)

Matching Summary

You will be part of a team that establish and deliver timely and consistent solutions to the technical daily queries raised by the customers for aircraft structure and systems issues.

Skills & Requirements

Must-have

  • technical queries for aircraft structure
  • deliver timely and consistent solutions
  • manage repair solution from submittal
  • analyze customer queries
  • maintain customer expectations
  • TechRequest tool (SAP based program)

Nice-to-have

  • collaborate across cultures
  • work with multidisciplinary teams
  • flexible working arrangements
  • foster innovative thinking

Key Requirements

  • Bachelor Science/Engineering degree or equivalent experience
  • 5+ years Engineering experience
  • Knowledge of aircraft structure
  • Ability to read and interpret engineering drawings
  • Authorized to Work in the US

Work Rights

Authorized to Work in the US

Tailored Resume

Cover Letter