The Workplace Experience Assistant Manager serves as a strategic operational leader, overseeing and elevating workplace services delivery to achieve exceptional occupant and guest experiences
Job Summary
The Workplace Experience Assistant Manager serves as a strategic operational leader, overseeing and elevating workplace services delivery to achieve exceptional occupant and guest experiences.
This role combines hands-on operational management with team leadership, ensuring consistent service excellence through detailed oversight, proactive problem-solving, and continuous improvement initiatives.
This role offers the opportunity to shape workplace experiences that directly impact thousands of occupants daily, while building and leading a high-performing team dedicated to service excellence and continuous improvement.
Matching Summary
The Workplace Experience Assistant Manager serves as a strategic operational leader, overseeing and elevating workplace services delivery to achieve exceptional occupant and guest experiences.
Skills & Requirements
Must-have
Team leadership and development
Operational excellence management
Vendor management and contract oversight
Strategic operations and continuous improvement
Emergency response and critical incident management
Customer experience and stakeholder communication
Nice-to-have
Service excellence mindset
Adaptable and open to new ideas
Proactive approach to issue identification
Key Requirements
Bachelor's degree in Hospitality Management, Business Administration, Facilities Management, or related field
Minimum 3-5 years of progressive experience
At least 2 years of team leadership or supervisory experience
Demonstrated experience managing vendor relationships and service contracts