Customer Support Specialist - Enrollments

rippling

Bangalore, India
On-site
Customer support in saas business
Problem-solving and troubleshooting saas product
Excellent written and verbal communication
Rippling provides a unified platform to manage HR, IT, and Finance systems, automating the entire employee lifecycle

Job Summary

  • Rippling provides a unified platform to manage HR, IT, and Finance systems, automating the entire employee lifecycle.
  • The Customer Support team is dedicated to delivering expert guidance and swift resolutions to ensure seamless customer experiences.
  • Rippling values diversity, inclusion, and professional growth, offering ongoing training and a collaborative work environment.

Matching Summary

Rippling provides a unified platform to manage HR, IT, and Finance systems, automating the entire employee lifecycle.

Skills & Requirements

Must-have

  • Customer support in SaaS business
  • Problem-solving and troubleshooting SaaS product
  • Excellent written and verbal communication
  • Experience working night shifts
  • Use of CRM system for customer tracking
  • Time management and prioritization skills

Nice-to-have

  • Collaborative and supportive team environment
  • Passion for continuous learning
  • Ability to work under time constraints
  • Customer-centric approach
  • Experience with cross-time zone support

Key Requirements

  • Bachelor's degree
  • 1-4 years customer support experience
  • Experience troubleshooting SaaS products
  • Ability to work night shifts (6:30 PM - 7:00 AM IST)
  • Excellent English communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter