Customer Service Associate (international Voice/non Voice)

Worldpay (FIS)

Gurgaon, India
Customer support by phone email instant message
Resolves a targeted percentage of inquiries
Tracks and documents inbound support requests
Provides customer support by phone, email or instant message to consumers and serves as primary contact for inbound customer issues

Job Summary

  • Provides customer support by phone, email or instant message to consumers and serves as primary contact for inbound customer issues.
  • Processes a high volume of consumer inquiries of FIS products and services and resolves a targeted percentage of those inquiries.
  • Meets standards of job, such as quality standards, adherence to schedule and average handle time.

Matching Summary

Provides customer support by phone, email or instant message to consumers and serves as primary contact for inbound customer issues.

Skills & Requirements

Must-have

  • customer support by phone email instant message
  • resolves a targeted percentage of inquiries
  • tracks and documents inbound support requests
  • meets standards of job quality adherence schedule
  • computer navigation and operation skills

Nice-to-have

  • curious motivated forward-thinking
  • open collaborative entrepreneurial passionate
  • guidance and/or mentoring to less experienced

Key Requirements

  • Higher Secondary Education (12th) or Diploma or Any Graduation
  • Full Time/Distance Education
  • Full Time Employment Mode
  • 2025 2024 & 2023 Year of Graduation

Work Rights

Not specified

Tailored Resume

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