Production Support Analyst

Fnz

Production platform stability and resilience
Execute daily checks and recoveries
Triage and respond to production alerts
The Production Support team ensures the stability, resilience, and continuous operation of FNZ’s production platforms across global clients

Job Summary

  • The Production Support team ensures the stability, resilience, and continuous operation of FNZ’s production platforms across global clients.
  • Analysts rotate across all platforms, execute daily checks, support incidents, and follow operational playbooks to protect live services and maintain platform health.
  • FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms.

Matching Summary

The Production Support team ensures the stability, resilience, and continuous operation of FNZ’s production platforms across global clients.

Skills & Requirements

Must-have

  • Production platform stability and resilience
  • Execute daily checks and recoveries
  • Triage and respond to production alerts
  • Log analysis and SQL queries
  • Incident and problem management support
  • Maintain knowledge base articles and runbooks

Nice-to-have

  • Exposure to monitoring tools
  • Basic understanding of financial services
  • Familiarity with .NET ecosystem
  • Contribute to knowledge management

Key Requirements

  • 2-5 years of experience
  • Strong SQL skills
  • Ability to analyze logs and workflow behavior
  • Familiarity with ITIL concepts
  • Strong attention to detail

Work Rights

Not specified

Tailored Resume

Cover Letter