Job Summary

• The Senior Manager, Customer Insights is responsible for market analytics and managing primary and secondary market research within Global Strategic Insights (GSI) in support of the Robotic Surgery Platforms.
• Lead the design and execution of comprehensive market research initiatives to identify unmet needs, emerging trends, customer behaviors, and competitive landscapes, providing strategic insights that inform key business decisions.
• Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.

Matching Summary

Salary

Base: $142,000.00 - $244,950.00; Bonus/Equity: eligible for annual performance bonus; Benefits: medical, dental, vision, life insurance, disability, retirement plan, savings plan, time off benefits

Skills & Requirements

Key Requirements

• BS/BA required; MBA or MS or advanced degree preferred
• Minimum of seven (7) years of progressive experience
• Experience in medical device, medical technology, hospital specialty, or healthcare field
• Experience in surgical robotics or hospital capital equipment preferred
• Knowledge and experience designing and completing primary marketing research
• Experience in end-to-end vendor and project management
• Experience in holistic strategy execution
• Thorough working knowledge and experience with forecasting market performance
• Proven track record of working in a matrix environment
• Knowledge of and experience with secondary market research tools
• High level of discretion and confidentiality required
• Excellent verbal and written communication skills
• Proficiency in Microsoft PowerPoint, Excel, and WORD required
• Up to 20% travel may be required

Work Rights