Support Specialist, German Speaking

LIGHTSPEED COMMERCE

London, United Kingdom
On-site
First point of contact for customer assistance
Investigate, troubleshoot, and resolve issues
Excellent german and english communication
As part of Lightspeed’s Support team, you will be the first point of contact for our customers who need assistance, helping with a wide variety of requests all the way from general education to hardware/software investigation and everything in between

Job Summary

  • As part of Lightspeed’s Support team, you will be the first point of contact for our customers who need assistance, helping with a wide variety of requests all the way from general education to hardware/software investigation and everything in between.
  • Working with a truly global, multi-language 24x7 team across APAC, EMEA and NOAM, you will have enthusiastic, positive and knowledgeable interactions with our Hospitality customers, partners and Lightspeed team members.
  • Enjoy unlimited annual leave, health and wellbeing benefits, dental and optical cover, private healthcare, and equity for all Lightspeeders.

Matching Summary

As part of Lightspeed’s Support team, you will be the first point of contact for our customers who need assistance, helping with a wide variety of requests all the way from general education to hardware/software investigation and everything in between.

Skills & Requirements

Must-have

  • First point of contact for customer assistance
  • Investigate, troubleshoot, and resolve issues
  • Excellent German and English communication
  • Basic online, mobile, and desktop platform experience

Nice-to-have

  • Experience with phone, email, and chat platforms
  • Knowledge of the hospitality industry
  • Experience supporting SaaS products
  • Passion for technology

Key Requirements

  • Previous customer service or technical support experience
  • Strong attention to detail
  • Basic experience with iOS, Android, OSX, Windows

Work Rights

Not specified

Tailored Resume

Cover Letter