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ScaleAI is seeking a Support Specialist for their Mexico City office. The role involves providing Tier 0 support, handling a variety of contributor inquiries, and requires strong communication skills and prior experience in customer support.
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Job Summary
The Tier 0 Support Agent independently handles a broad range of contributor support issues, including moderately complex and nuanced cases requiring sound judgment, investigation, and clear communication.
This role works cross-functionally to ensure contributors receive accurate, timely, and thoughtful support while helping identify opportunities to improve workflows and documentation.
This role is well-suited for experienced support professionals who are comfortable operating autonomously and navigating ambiguity in a fast-paced environment.
Matching Summary
Match Score: 75
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ScaleAI is seeking a Support Specialist for their Mexico City office. The role involves providing Tier 0 support, handling a variety of contributor inquiries, and requires strong communication skills and prior experience in customer support.
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Skills & Requirements
Must-have
Contributor support issues
Independent judgment and investigation
Clear and empathetic communication
Zendesk or equivalent systems
Cross-functional collaboration
Process and product updates
Nice-to-have
Fast-paced environment
Autonomous operation
Navigating ambiguity
Key Requirements
Prior experience in high-volume customer support
Experience working remotely
Strong written and verbal English communication skills