Social Media Support Representative

Collectors

Plano, TX, USA
Base: $19ph; bonus/equity: not specified; benefits...
**
Social media community management
Monitor and respond to social media
Customer service collaboration
** Collectors is seeking a Social Media Support Representative to engage with customers across various social media platforms. The role requires a strong background in social media management and customer engagement, with an emphasis on effective communication and collaboration with the customer service team. **

Job Summary

  • Manage and engage with the company’s social media community across various platforms including but not limited to Instagram, Facebook, Twitter, Google, LinkedIn, and Reddit.
  • Monitor and respond to comments, messages, and mentions on social media channels in a timely and professional manner.
  • All full-time employees are eligible for paid vacation, ten company paid holidays, and employee discounts on select grading services.

Matching Summary

Match Score: 75

** Collectors is seeking a Social Media Support Representative to engage with customers across various social media platforms. The role requires a strong background in social media management and customer engagement, with an emphasis on effective communication and collaboration with the customer service team. **

Salary

Base: $19/hour; Bonus/Equity: Not specified; Benefits: Health Insurance, 401(K) Matching Plan, Vacation, Holiday Pay, Employee Discounts, Fertility, Commuter, and Educational Assistance

Skills & Requirements

Must-have

  • Social media community management
  • Monitor and respond to social media
  • Customer service collaboration
  • Social media sentiment analysis
  • Engage with social media community

Nice-to-have

  • Empathize and address concerns
  • Team player with cross-functional collaboration
  • Meticulous attention to detail

Key Requirements

  • Minimum 2 years experience
  • Bachelor's degree preferred
  • Authorized to work in the United States

Work Rights

Authorized to work in the United States

Tailored Resume

Cover Letter