The Fraud and Scams team is dedicated to safeguarding customers by preventing fraudulent and scam-related activities and providing support to those affected
Job Summary
The Fraud and Scams team is dedicated to safeguarding customers by preventing fraudulent and scam-related activities and providing support to those affected.
This role involves handling inbound and outbound calls related to potential scam or fraud activity while delivering excellent customer service and innovation.
After initial in-office training, the position offers hybrid working with 20% office attendance, requiring a willingness to work a rotating roster across extended operating hours.
Matching Summary
The Fraud and Scams team is dedicated to safeguarding customers by preventing fraudulent and scam-related activities and providing support to those affected.
Skills & Requirements
Must-have
High volume call centre environment
Rotating roster availability
Strong problem-solving capability
Excellent customer service skills
Attention to detail and problem-solving
Ability to handle vulnerable customers
Hybrid working with office attendance
Nice-to-have
Emotional resilience under pressure
Experience in online and mobile financial services