Product Manager – Scams (complaints & Resolution)

Clarendonhillsbank

Not specified
Product manager experience
Scam identification and resolution
Customer journey mapping
Clarendonhillsbank is seeking a Product Manager for their Scams team to improve customer experiences and operational outcomes related to scam reporting and resolution. The role involves collaborating with various departments to develop scalable solutions in a complex regulatory environment

Job Summary

  • You will help build scalable scams identification, lodgement and resolution experiences at pace, in a changing regulatory landscape.
  • Within this crew, you’ll help shape how scam complaints are lodged, triaged and resolved, balancing customer fairness, risk and operational sustainability.
  • Day 1 process ready for commencement of the ACMA and AFCA changes, with clear customer pathways, operational playbooks and controls.

Matching Summary

Match Score: 85

Clarendonhillsbank is seeking a Product Manager for their Scams team to improve customer experiences and operational outcomes related to scam reporting and resolution. The role involves collaborating with various departments to develop scalable solutions in a complex regulatory environment.

Skills & Requirements

Must-have

  • Product Manager experience
  • Scam identification and resolution
  • Customer journey mapping
  • Regulatory compliance
  • Data analysis for outcomes

Nice-to-have

  • Customer-first mindset
  • Risk lens
  • Continuous discovery practice
  • Cross-functional collaboration

Key Requirements

  • Product Manager experience
  • Financial services experience preferred
  • Scams or complaints journey experience preferred
  • Tertiary qualification in business preferred

Work Rights

Not specified

Tailored Resume

Cover Letter