Senior Manager, End User Experience (service Operations)

AIA Group

Kuala Lumpur, Malaysia
Microsoft 365 services
Modern workplace solutions
Endpoint device managements
The Senior Manager, End User Technology Operation Service lead will be responsible for End-User Technology Level 2 &3 Operation Services across the organization

Job Summary

  • The Senior Manager, End User Technology Operation Service lead will be responsible for End-User Technology Level 2 &3 Operation Services across the organization.
  • Strengthens IT stability through proactive monitoring, standardization, and automation, reducing incidents and downtime.
  • Elevates the internal user experience, enabling faster issue resolution and empowering employees to focus on business outcomes.

Matching Summary

The Senior Manager, End User Technology Operation Service lead will be responsible for End-User Technology Level 2 &3 Operation Services across the organization.

Skills & Requirements

Must-have

  • Microsoft 365 services
  • Modern Workplace solutions
  • endpoint device managements
  • software application operations
  • Unified Endpoint Management
  • vendor relationships

Nice-to-have

  • driving automation
  • self-service capabilities
  • AI-enabled support
  • engineering-backed operations

Key Requirements

  • 15+ years of progressive IT experience
  • 5 years senior leadership role
  • Bachelor’s degree in IT or related field
  • Microsoft Certification
  • ITIL v4 Foundation / Intermediate

Work Rights

Not specified

Tailored Resume

Cover Letter