Associate Intake Coordinator

Highmark Health

Base: $19.39 - $24.19; bonus/equity: not specified...
Fully remote
Verbal outbound call tasks following script
Inbound triage case creation data entry
Knowledge of ncqa cms regulatory guidelines
The incumbent is responsible for completing prior authorization outbound call tasks and inbound triage case creations in compliance with regulatory guidelines

Job Summary

  • The incumbent is responsible for completing prior authorization outbound call tasks and inbound triage case creations in compliance with regulatory guidelines.
  • Employees must navigate multiple systems simultaneously to log results and set case urgency levels accurately.
  • This role requires adherence to HIPAA privacy policies and company ethical standards regarding confidential customer information.

Matching Summary

The incumbent is responsible for completing prior authorization outbound call tasks and inbound triage case creations in compliance with regulatory guidelines.

Salary

Base: $19.39 - $24.19; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Verbal outbound call tasks following script
  • Inbound triage case creation data entry
  • Knowledge of NCQA CMS regulatory guidelines

Nice-to-have

  • Customer service experience preferred
  • Call center experience preferred
  • Healthcare industry experience preferred

Key Requirements

  • High School Diploma required
  • No specific licenses or certifications required
  • 0-25% travel requirement

Work Rights

Not specified

Tailored Resume

Cover Letter