Customer Experience/service Technology Business Consultant

Accenture Song

California, United States
Base: $59,100 to $196,000 depending on location; b...
5+ years consulting experience in customer service
3+ years cloud saas solutions for service
3+ years customer service platform technologies
The role involves evaluating client customer service offerings to identify gaps and shape strategic visions for transformation

Job Summary

  • The role involves evaluating client customer service offerings to identify gaps and shape strategic visions for transformation.
  • Candidates must lead delivery teams to redesign organizational structures, processes, and technology capabilities for optimal customer experiences.
  • Accenture offers a market-competitive suite of benefits including medical, dental, vision, life, long-term disability coverage, and a 401(k) plan.

Matching Summary

The role involves evaluating client customer service offerings to identify gaps and shape strategic visions for transformation.

Salary

Base: $59,100 to $196,000 depending on location; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, life, disability, 401(k), paid holidays, PTO

Skills & Requirements

Must-have

  • 5+ years consulting experience in customer service
  • 3+ years Cloud SaaS solutions for Service
  • 3+ years Customer service platform technologies
  • 1+ years Artificial intelligence and front-end platforms
  • Functional knowledge of two or more CS areas

Nice-to-have

  • Hands-on GenAI and conversational design experience
  • Experience with Conversational AI platforms like Cognigy
  • Benchmark data analysis and implementation skills
  • Project management with center start-ups or outsourcing

Key Requirements

  • Minimum 5 years consulting experience
  • 3+ years experience with Cloud SaaS solutions
  • 3+ years experience with Service platforms (Genesys, Salesforce, etc.)
  • 1+ years experience with AI and front-end digital platforms
  • US work authorization without future sponsorship required

Work Rights

Must have US work authorization

Tailored Resume

Cover Letter