Not specified; potential for flexibility based on regional shift patterns.
Troubleshoot complex account configurations
Reproduce production issues and communicate workarounds
Writing and executing sql queries
Workday is seeking a Sr Associate Technical Support Engineer for their Paradox Customer Support Team, emphasizing customer service, innovation, and teamwork. The role requires troubleshooting complex technical issues and supporting a diverse range of customers, while promoting a culture of integrity and growth within a Fortune 500 company
Job Summary
Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care.
In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.
Matching Summary
Match Score: 85
Workday is seeking a Sr Associate Technical Support Engineer for their Paradox Customer Support Team, emphasizing customer service, innovation, and teamwork. The role requires troubleshooting complex technical issues and supporting a diverse range of customers, while promoting a culture of integrity and growth within a Fortune 500 company.
Skills & Requirements
Must-have
Troubleshoot complex account configurations
Reproduce production issues and communicate workarounds
Writing and executing SQL queries
Configure client SSO, sFTP, and SSH security protocols
Partner with Product Managers and Development
Maintain internal Technical Documentation
Nice-to-have
Creative approach and eager to learn
Sun-drenched optimism and drive
Courageous collaborators
Curious minds
Knowledge-sharing to internal team members
Key Requirements
Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience)
2+ years in technical support
1+ years of experience validating XML, JSON, and CSV formats
1+ years of experience with JIRA, Microsoft Office, and Visual Studio Code
1+ years of experience focusing on data-driven decision-making