Event And Incident Coordinator

Leidos

Not specified; not specified; not specified
Not specified
Experience in it service desk environment
Ability to work on rotating 24/7 roster
Strong customer service and conflict resolution skills
Leidos is seeking an Event and Incident Coordinator to support mission-critical ICT operations within the Department of Defence. The ideal candidate will possess experience in IT service desk environments, strong customer service skills, and an ability to work on a 24/7 rotating roster

Job Summary

  • The role is responsible for ensuring all IT event and incident processes effectively restore normal service operations as soon as possible.
  • Leidos Australia is a 'Family Friendly' certified workplace that actively supports diverse roles within unique family settings.
  • The position requires working collaboratively to monitor multi-service provider job queues and participate in maturity assessments.

Matching Summary

Match Score: 85

Leidos is seeking an Event and Incident Coordinator to support mission-critical ICT operations within the Department of Defence. The ideal candidate will possess experience in IT service desk environments, strong customer service skills, and an ability to work on a 24/7 rotating roster.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Experience in IT service desk environment
  • Ability to work on rotating 24/7 roster
  • Strong customer service and conflict resolution skills
  • Maintain accurate high-quality incident records

Nice-to-have

  • Demonstrated ability to deliver quality client service
  • Proactive actions to reduce High Priority Incidents
  • Continuous improvement of event processes
  • Collaborative team member with empathy

Key Requirements

  • Australian Citizen status required
  • Minimum NV-1 security clearance
  • Willingness to uplift to NV-2 clearance
  • ITIL V3 Foundation certification highly regarded

Work Rights

Must be an Australian Citizen

Tailored Resume

Cover Letter