Senior Customer Success Manager

Anaconda

Remote
Base: $96,000-$140,000; bonus/equity: variable com...
Remote
Enterprise account management with $6m+ book
Building relationships with c-suite and vp stakeholders
Proficiency with cs platforms and crm tools
The Senior Customer Success Manager owns a portfolio of strategically significant enterprise accounts and drives measurable value by building trust and anticipating customer needs

Job Summary

  • The Senior Customer Success Manager owns a portfolio of strategically significant enterprise accounts and drives measurable value by building trust and anticipating customer needs.
  • Anaconda offers a fully remote, flexible work environment with a focus on employee wellbeing, competitive compensation including equity, and a culture that values clarity, care, and candor.
  • This role requires collaboration across Sales, Product, and Engineering teams to support customer goals and contribute to the continuous improvement of the customer success function.

Matching Summary

The Senior Customer Success Manager owns a portfolio of strategically significant enterprise accounts and drives measurable value by building trust and anticipating customer needs.

Salary

Base: $96,000-$140,000; Bonus/Equity: variable commission + equity; Benefits: medical, dental, vision, disability, parental leave, wellness stipend, EAP

Skills & Requirements

Must-have

  • Enterprise account management with $6M+ book
  • Building relationships with C-suite and VP stakeholders
  • Proficiency with CS platforms and CRM tools
  • Data-informed account management using health scores
  • Technical buyer engagement in IT and engineering
  • Account documentation and success plan maintenance

Nice-to-have

  • Experience in high-growth or early-stage companies
  • Familiarity with open-source ecosystems and security
  • Mentoring and coaching less experienced CSMs
  • Contributing to team playbooks and best practices
  • Strong verbal and written communication skills
  • Values-driven culture fit and diversity commitment

Key Requirements

  • 6+ years in customer success or related field
  • Managing large enterprise accounts with 10,000+ employees
  • Accountability for $6M+ book of business retention and growth
  • Bachelor's degree or equivalent experience
  • Experience engaging VP and C-suite stakeholders

Work Rights

Not specified

Tailored Resume

Cover Letter